The website is user-friendly, making it effortless to browse through their extensive collection of clothing. Whether I'm shopping online or visiting their store, my experience with Charles Tyrwhitt has been nothing short of phenomenal. I can't praise Charles Tyrwhitt enough for the exceptional service and top-quality products they consistently deliver. Phenomenal Service and Unmatched Quality at Charles Tyrwhitt! Once more I'm sorry that you've had a poor experience but I hope you'll give us a chance to redeem ourselves in the near future. Should the order be delivered later than advertised however, we'll simply refund the delivery cost. This doesn't mean that our couriers do not try their hardest to deliver on time. Finally regarding our delivery, regretably even our next day service cannot be guaranteed as we understand that unforeseen delays can occur. We only take payment once the order leaves us. Typically this does not appear as a refund as we simply adjusting the pending charge on our end. Our Customer Service Team are here to help, as you found, should an offer disappear unexpectadly.
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The latter is due to the website needing to update from time to time and sometimes your offer is lost. There are a few reasons why prices can change during checkout the primary reasons being that a second discount is applied, thus kicking out the old one, or that you've been browsing for quite a while. This certainly isn't the level of quality that we're known for and I assure you that we can, and will, do better. In any case, we do have lots of offers and they all provide varying savings, so be sure to look out for the next one we have going! Regards CT Teamĭear Andrew, I'm very sorry indeed to hear that we've fallen short on this occasion. Not all offers are on all the time, and sometimes there may be none, so in that situation the 'fall back' is the multi-buy (which is what I think you might be referring to by "$60 per shirt") and that is still a great saving over the individual price of a shirt. If you do have any queries or concerns over pricing, or applying promotional offers, then by all means have a chat with us and we'll be glad to straighten things out for you! We want you to get a great deal, so if you find an offer online that is better (we often have great offers on our social media feeds for example) then please use that. I'm sorry there may have been some misunderstanding with pricing - particularly our various promotional offers it seems - but it is not at all correct to use the term "bait and switch".
Hi Giga and thanks for taking the time to share your feedback with us.
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